BFSI
Insuring your business’ future with disruptive CX
With rapid changes in economic conditions, consumer expectations, and technology, building and maintaining trust is more important than ever in the BFSI space. Give your customers a wealth of knowledge and support with high-tech, high-touch CX, 24/7/365
Taking Customers from Good to Gold
Flexibility & Scale
Flexibility and Scale: Whether it’s planned seasonal peaks or during times of economic downturn, financial crises, or unforeseen events, swiftly scale operations to address customer concerns, provide reassurance, and offer timely assistance without incurring unnecessary overhead costs.
Overcome Competition
With a highly saturated marketplace, differentiation is an imperative. Customers expect personalized and meaningful experiences through simple and intuitive interfaces on demand. Maintain a competitive edge with instinctive CX, delivered by brand advocates who connect with customers, any time, across voice and digital channels.
Trust & Security
There’s nothing more personal than an individual’s financial information. From our proprietary Arise® Secure Desktop to our multi-layered approach to security, we make certain all data is protected and secured.
Regulatory Compliance
From Basel’s risk-weighted capital requirements to the Dodd-Frank Act, CECL, and ALLL, there are a growing number of regulations that banks and credit unions must comply with. Using modern-day technology, Arise ensures standardized processes and procedures are followed correctly and consistently to de-risk and safeguard your organization.
What makes GigCX Service Partners standout?
*Based on a sampling of the network of Service Partners on the Arise® Platform
“Arise was my ACE all last week adding incremental hours to ensure we could handle unanticipated volume... Without Arise, we’d be hurting big time this week. Arise helped us staff 2x to requirement… it was such a relief to have your help!”
Arise® Platform services in the BFSI sector include:
Banking & Loan Services
Easy banking and lending with great customer experience is deceptively difficult. We make such things as account and transaction management, online banking, and product support simple and seamless.
Credit & Prepaid Cards
Consumers have an average of four payment cards in their wallet. From billing and payments to disputes and chargebacks, rewards and more, Arise keeps the balance of your contact volume in check.
FinTech
Seamless integration is key. Arise is the hidden algorithm for software companies in their quest to help companies, business owners, and consumers better manage their financial operations.
Insurance
It’s not just about risk management and prevention. It’s delivering personalization, empathy, transparency, and guidance throughout the customer journey — from policy information, adjustments and renewals, to claims processing and beyond.
Explore four major ways to reduce costs and improve revenue with GigCX
Schedule a time to meet with our BFSI experts!
