Arise® Achieves HITRUST Certification: A Milestone in Cybersecurity Excellence

Arise CX Team - 09.25.2024

e1 HITRUST logo
Arise®, a leader in global customer experience management (CXM) services, is proud to announce that it has earned the prestigious HITRUST e1 certification, with an outstanding score of 100 out of 100. This achievement underscores Arise’s commitment to cybersecurity and data protection, providing assurance to its clients that their sensitive information, including patient and customer data, is safeguarded to the highest standards.

What is HITRUST Certification?

HITRUST (Health Information Trust Alliance) is a globally recognized organization that sets stringent standards for information security and risk management. Established in 2007, HITRUST combines industry-specific standards such as HIPAA, ISO, and NIST, ensuring organizations meet robust, evolving cybersecurity and privacy requirements. The HITRUST Common Security Framework (CSF) is one of the most comprehensive frameworks available, ensuring protection against a wide array of cyber threats.

The HITRUST e1 certification, which Arise® has achieved, focuses on foundational cybersecurity controls. It involves rigorous assessments across 44 critical security domains, from access control to data protection, ensuring that all key areas of an organization’s security infrastructure are sound. Scoring a perfect 100 signifies Arise’s exceptional adherence to these rigorous standards, confirming its ability to prevent, detect, and mitigate cyber risks effectively.

The HITRUST Certification Process

The HITRUST certification process is designed to ensure that organizations like Arise® are prepared to handle current and emerging threats in an increasingly complex digital landscape. 

The evaluation process includes:

  • Risk Management: Ensuring that all risk factors are identified and managed appropriately.
  • Incident Response: Verifying the organization’s ability to detect, respond, and recover from cyber incidents.
  • Access Control and Encryption: Validating that only authorized individuals can access sensitive data, which is encrypted to prevent unauthorized access.
  • Vulnerability Management: Ensuring vulnerabilities are consistently identified, patched, and resolved to mitigate potential risks.

Each of these components is assessed to ensure that organizations like Arise® can maintain the confidentiality, integrity, and availability of critical information.

Why HITRUST Certification Matters

For brands and healthcare providers alike, partnering with an organization that prioritizes cybersecurity is essential. As data breaches and cyberattacks continue to rise, companies are under increasing pressure to ensure that their data is protected. The HITRUST certification provides brands with the confidence that Arise® has implemented and adheres to the highest security protocols.

The certification assures that Arise’s systems are protected against a broad spectrum of threats, including phishing, ransomware, and other advanced cyberattacks. It also highlights Arise’s commitment to maintaining ongoing compliance with industry regulations like HIPAA and GDPR, ensuring that their clients’ patient and customer data is handled with the utmost care.

Benefits for Arise’s Clients

Arise’s achievement of the HITRUST certification offers numerous advantages to clients, particularly those in industries like healthcare, finance, and telecommunications, where data security is paramount:

Enhanced Data Security: The HITRUST certification confirms that Arise® has implemented robust controls to protect client data, reducing the likelihood of data breaches.

Regulatory Compliance: With HITRUST certification, Arise® aligns with key regulatory frameworks, ensuring compliance with industry standards like HIPAA, NIST, and PCI-DSS.

Risk Management and Assurance: Arise’s HITRUST certification assures clients that it employs proactive measures to mitigate risks, including continuous monitoring and updates to its cybersecurity systems.

Trust and Transparency: The certification fosters greater trust between Arise® and its clients by demonstrating a transparent commitment to protecting sensitive information.

Future-Proof Security: With the dynamic nature of cyber threats, HITRUST’s adaptive framework ensures that Arise’s security protocols evolve to meet future risks, guaranteeing ongoing protection for client data.

Commitment to Cybersecurity: A Competitive Edge

The HITRUST e1 certification is a reflection of Arise’s long-standing dedication to creating a secure environment for its clients. In today’s digital age, protecting sensitive information is not just a regulatory requirement but a competitive advantage. For organizations that rely on Arise’s CXM platform, this certification ensures that their patient and customer data is managed securely, giving them peace of mind.

The fact that Arise® scored a perfect 100 out of 100 demonstrates its excellence in cybersecurity practices. By achieving this score, Arise® has shown that it is not only compliant with industry standards but exceeds expectations in every area of the HITRUST framework.

Why Choose Arise?

For organizations seeking a reliable partner that can protect sensitive data, Arise’s HITRUST certification provides a strong foundation for trust. By partnering with Arise, brands can rest assured that they are working with a company that is not only committed to innovation in customer experience management but also prioritizes the security of their most critical assets—data.

Whether your organization operates in healthcare, financial services, or any other industry that demands stringent data protection measures, Arise’s HITRUST certification guarantees that your data is handled with the highest level of security. This achievement underscores Arise’s relentless pursuit of excellence, ensuring that as cyber threats evolve, so too does its ability to defend against them.

In the End: Is Your Customer and Patient Data Truly Secure?

As cyber threats grow more sophisticated, how confident are you in the security of your customers’ and patients’ sensitive data with your CX management provider? Partnering with a HITRUST-certified company like Arise offers the highest level of protection and peace of mind. Our perfect score of 100 out of 100 on the HITRUST e1 certification ensures that your data is safeguarded by industry-leading cybersecurity practices. As data breaches grow in frequency and impact, it’s more important than ever to choose a CX Management partner committed to ongoing excellence in data security. So, how confident are you in your current security measures? Arise can provide the assurance you need.

By choosing Arise, brands can confidently entrust their patient and customer data, knowing it is protected by one of the most stringent cybersecurity frameworks available. This certification is not just a milestone—it is a commitment to maintaining the highest standards of security for years to come.

Ready to Secure Your Data with Confidence?

Don’t leave your customers’ and patients’ data vulnerable to cyber threats. Partner with Arise, a leader CX Management and a HITRUST-certified organization in data protection, to ensure your information is safeguarded by the highest industry standards. Contact us today to learn how we can enhance your customer experience while providing peace of mind with our top tier-data security.

Transform Your Digital Customer Support Technology Solutions Voice Customer Support

Share the arise insights

Subscribe to receive CX industry insights & exclusive content​

About Arise’s Security Policies and Standards

Arise’s Information Security Policies and Standards are compliant with requirements for the following regulatory standards and mandates:

Arise holds several certifications and compliances all of which have been updated or renewed in the last year (where applicable). 

The Value of a Major Contender​

Engaging with a Major Contender in Everest Group's Customer Experience Management (CXM) PEAK Matrix® Assessment – Americas offers a strategic blend of expertise, innovation, and adaptability to help ride the waves of customer experience. Major Contenders such as Arise combine proven practices with cutting-edge solutions, ensuring your organization benefits from both reliability and forward-thinking approaches. Their agility allows for tailored, cost-effective solutions that align with your specific needs in an ever-evolving CX landscape. As your organization grows, a Major Contender’s emerging technologies, such as AI and automation, enhance customer experiences while their strong service delivery ensures consistent satisfaction. Moreover, partnering with a Major Contender balances risk and reward, offering room for innovation and growth while minimizing the chance of underperformance.