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The Arise Platform Revolution:

How virtual agents are shaping a more sustainable future

In honor of Earth Day, we aim to highlight the significant environmental impact achieved by the Arise® Platform and the Service Partners and their agents using the Arise® Platform, showcasing the essential role of Environmental and Social Governance (ESG) principles in driving a sustainable future. The Arise® Platform has been a game-changer in the customer service industry for over 30 years, but did you know it’s also leading the charge in corporate sustainability? Not only do agents around the globe use our platform to provide excellent customer service;  Arise is also making a monumental difference to our planet. Here’s how:

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The Arise® Platform: Empowering diversity and sustainability

Arise’s digital platform connects thousands of Service Partners—comprising mostly women and minority-owned small businesses—to major global brands. These Service Partners don’t have to commute, which is great for them, but it’s also fantastic news for Mother Earth.

What The Numbers Say

1. Miles off the road

Arise’s platform significantly cuts down on the number of vehicle miles traveled each year by about 23,500,000 vehicle miles. To visualize this, consider that it’s enough to circle the earth 941 times! You could also travel to the moon and back 52 times. In daily commuting terms, it means thousands of cars are kept off the road every day, reducing traffic congestion and contributing to less wear and tear on our highways.

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Environmental impact showcasing 32 pools to represent the gallons of gas eliminated by the Service Partners on the Arise Platform

2. A sea of fuel saved

By eliminating the daily commute for thousands of Service Partners, the Arise® Platform saves approximately 952,600 gallons of gasoline annually. Imagine you’re at a stadium, and every seat is a gallon of gas; savings due to use of the Arise® Platform could fill 13 such stadiums each year. In pool terms, that’s enough to fill almost 32 residential size swimming pools, each brimming with the gasoline saved. This not only conserves an essential resource but also reduces our dependency on fossil fuels, aiding in the fight against climate change.

3. Breathe easier

The reduction of 8,642 metric tons of CO2 emissions of the work-from-home agents on the Arise® Platform is equivalent to eliminating the annual greenhouse gas emissions from over 2 thousand gasoline-powered vehicles for one year. It’s also comparable to the energy use of 1,127 homes for one year or offsetting the emissions from 397 thousand propane cylinders used for home barbeques.

To further illustrate, the CO2 emissions saved are like the impact of adding 2.3 wind turbines to our energy grid, functioning for a full year, or the carbon absorption provided by 142.8 Thousand tree seedlings grown for ten years or the carbon sequestered by 10 thousand acres of U.S. forests in one year. Visualize the 10,000 acres of old-growth redwood forests that exist in the Santa Cruz mountains – the Arise® Platform’s environmental contribution is indeed monumental, echoing the essence of substantial forested lands and underscoring our pivotal role in environmental stewardship.

4. Energy not wasted

The Arise® Platform showcases remarkable energy efficiency by saving approximately 159,410,794 kilowatt-hours a year, even after accounting for the energy used by the Service Partners and their agents working from their homes. This calculation incorporates the avoided energy consumption that would have been used in traditional call centers, which for our network would require more than 12 centers, each with significant energy demands (15.6M kWh a year) due to space and technological requirements.

To put this into perspective, the average U.S. home uses 10,791 kilowatt-hours per year, the energy savings Service Partners and their agents utilizing the Arise® Platform equates to the annual consumption of about 14,773 U.S. homes. It’s like turning off the lights, TVs, refrigerators, and all electrical appliances in a small town for an entire year. That’s the level of energy conservation we’re talking about with operational efficiency. It’s not just a step; it’s a giant leap toward a more sustainable future.

The Takeaway

Partnering with Arise allows you to significantly lower your carbon footprint, contributing to global efforts to save our planet. And that’s a win-win for everyone involved.

Join us in our journey towards a sustainable future. Because with Arise, doing good business and doing good for the planet go hand-in-hand.

Join the green revolution with Arise. Complete the form to learn more.