Provides access to a network of virtual service providers across Canada
Brings an advanced, flexible model that addresses intra-day consumer demands that can scale to help us with seasonality.
Provides access to a network of virtual service providers with strong upsell and cross-sell capabilities as well as first-hand experience selling and managing home warranty programs
Required a solution that could scale to support seasonal Spring and Fall activity as well as frequent call surges from weather events
Requires a diverse business solution to support a diverse market across four Canadian provinces
Need for a strong customer experience and lack the ability to effectively cross-sell products and services
Service call support for heating/cooling/water heater solutions. Anything from scheduling service calls to initial issue research & resolution.
Sales: selling maintenance plan that covers most unexpected repair costs
Retention: handle retention calls from those enrolled in customer
protection plans and water heater leases
