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How Gig CX is Radically Transforming Customer Care

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With chaotic volume spikes across more channels than ever, CX leaders cannot continue to do things the same way. You have to change.

Gig-CX is allowing Brands to flex capacity up to 200% intraday while delivering 90% utilization and hitting #1 in NPS over Traditional BPOs.

In this whitepaper you will learn about 5 ways CX is changing in the post-COVID world:

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