Arise Global Network of Service Partners
Delivering top-tier customer experiences from onshore, nearshore, and offshore locations and supported by technology that prioritizes meaningful interactions securely.
“Arise was my ACE all last week adding incremental hours to ensure we could handle unanticipated volume... Without Arise, we’d be hurting big time this week. Arise helped us staff 2x to requirement… it was such a relief to have your help!”
Building brand loyalty one interaction at a time.
There are certain qualities that collectively contribute to creating a positive and efficient customer service experience, foster customer loyalty, and enhance the overall reputation of your business. Service Partners on the Arise® Platform have them all.
Sales Acumen
Revenue growth falls directly in line with the performance and understanding necessary to close sales opportunities, offer value-added solutions, and promote additional products or services. Service Partners seamlessly integrate sales into their customer interactions while prioritizing the customer’s needs, building trust and credibility along the way.
Technical Savvy
Service Partners on the Arise® Platform possess a high level of familiarity, comfort, and proficiency with technology. They are adept at using various digital devices, software applications, and online platforms. They not only use technology for basic tasks but also demonstrate an understanding of more advanced features and emerging technologies.
Cultural Sensitivity
Understanding and respecting cultural differences is important, especially in a globalized business environment. Service Partners on the Arise® Platform have wonderful ability to recognize, understand, and respect the cultural differences and nuances that exist among individuals and groups. They’re attuned to diverse cultural perspectives, behaviors, and values, that allow for effective and meaningful communications.
Continuous Learning
A commitment to continuous learning ensures that customers receive accurate and up-to-date information. Service Partners have a strong willingness to stay informed about changes in products, services, and company policies.
Empathy
Service Partners on the Arise® Platform understand and share the feelings of customers. Service Partners are often customers of the brands they support; therefore, they’re able to connect with customers on a personal level and demonstrate genuine concern for their needs and concerns.
Effective Communication
Conditioned as active listeners, Service Partners have demonstrated the capacity to actively listen, understand and respond to a customer. They recognize the importance of being clear as they adapt their communication style to suit the needs of the customer.
Product Knowledge
Through Arise’s award-winning certification program, Service Partners gain deep knowledge of the company’s products and services. With our Best Start program they’re able to get out of the gate running, demonstrating a speed to proficiency that is delightfully unexpected.
Problem-solving Skills
Service Partners on the Arise® Platform know how to efficiently analyze situations, identify problems, and propose effective solutions that meet customer needs. Skilled Service Partners de-escalate tense situations, find common ground, and work towards a resolution that satisfies the customer.
“These agents sound better than some folks that have been doing this for a year! We would never have guessed some of these agents have only been on the phones for two weeks.”
Each brand has a unique CX need. Schedule a time to meet with our CX experts to learn how Arise can help.
