Case Studies
The Arise® Platform ensures brands can navigate the waves of CX challenges with ease. With best-in-class technology, unmatched operational efficiency, and exceptional service quality, the world’s most recognized brands tap into the Arise® Platform to not only ride the waves, but generate results.
When a prominent consumer packaged goods (CPG) company transitioned to new distribution centers, they encountered unexpected issues with parcel delivery, leading to a significant backlog of support tickets.
A major home improvement retailer was experiencing high contact volumes through voice channels, creating bottlenecks and leading to slower response times. The retailer aimed to implement a chat service to alleviate the pressure on voice channels, streamline customer interactions, and enhance the overall customer experience.
The client, a leading telehealth provider, faced significant challenges in managing the registration of new members applying for complex telehealth services over the phone.
This major utility company faced significant hurdles in maintaining customer satisfaction during severe weather events. High call drop rates and low customer satisfaction scores were prevalent, particularly during these critical times.
The largest provider of pallet and container pooling services had an urgent count request that could not be effectively completed by their existing vendor partner.
World’s leading digital roadside assistance platform faced a winter challenge
Premier Canadian HVAC & Plumbing Company
Movate, a Business Process Outsourcer servicing a major player in the home improvement retail sector, faced a significant challenge...
In 2023, Arise Virtual Solutions collaborated with the Enterprise Learning & Talent Development (ELTD) team of a renowned Banking Client to overhaul their New Hire Blended Learning Curriculum.
Web3 social media platform builds user experience with Arise Gaming
Cruise client “sails” to new success with innovative learning journeys
Care and support for senior citizen recipients of specialized meal provider
The Arise® Platform flexes up during historic Hurricane Ian
Multi-billion-dollar cruise client boosts sales with help from The Arise® Platform
Home security client dodges customer service disaster with Arise’s flex capacity
October tax season volume handled with care and quickness on The Arise® Platform
Fast-growing global roadside assistance client unlocks analytics to drive CX success, reducing AHT by 50%
Major cruise client bounces back from COVID-19 with the Arise® Platform
Big box retailer constructs new learning journey, boosting likelihood to shop again
Site outage and tech failures no match for strength and flexibility of the Arise® Platform
When winter weather strikes, nationwide roadside assistance program harnesses the power of flex
Game-changing PX analytics boost satisfaction scores by 33% for Web3 Studio
